Last updated: 1 October 2026
ViroDeals (“we”, “us” or “our”) is an Australian-owned business based in Melbourne, Victoria. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose and protect your personal information when you use virodeals.com.au or shop with us.
Information we collect
- Contact details, such as your name, email address and phone number
- Billing and delivery addresses
- Order details, such as the products you buy, order totals and order history
- Messages you send us, for example through our contact form
- Technical information, such as your IP address, browser and device type, pages viewed and cookie data
Payments are processed by our payment providers. We do not store your full card details on our website.
How we collect information
We collect most information directly from you when you place an order, contact us or sign up to receive emails. Some technical information is collected automatically through cookies and similar technologies when you browse our website. We may also receive information from payment providers and delivery services, for example payment confirmation or delivery status.
How we use your information
- To process, pay for and deliver your orders
- To send order confirmations, delivery updates and other service messages
- To provide customer service, including returns and refunds
- To help prevent fraud and keep our website secure
- To understand how our website is used and improve it
- To meet our legal obligations, such as tax and consumer law requirements
- To send you news and offers, but only if you have agreed to receive them
Who we share information with
We only share personal information where it’s needed for the purposes above, including with:
- couriers, delivery services and fulfilment partners who get your orders to you
- payment providers, including card payment processors and PayPal
- service providers who host our website or provide email, IT and analytics services
- professional advisers, such as accountants and lawyers
- government agencies or law enforcement, where required or authorised by law
We do not sell your personal information.
Overseas disclosure
Some of our service providers, such as payment, hosting, email and fulfilment providers, may store or process information outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
Cookies
Our website uses cookies to keep your cart and checkout working, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly without them.
Marketing
We only send marketing emails if you have agreed to receive them. You can unsubscribe at any time using the link in any marketing email or by contacting us.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website uses encrypted connections, and access to customer information is limited to people who need it. We keep personal information only for as long as we need it for the purposes above or as required by law, such as tax record-keeping requirements, and then securely delete or de-identify it.
Accessing and correcting your information
You can ask to access or correct the personal information we hold about you. Please contact us and we’ll respond within a reasonable time, usually within 30 days.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will respond within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.
Contact us
For privacy questions or requests, please contact us. ViroDeals, Melbourne, Victoria, Australia.